[TIP of WNC: Providing Emotional Support After Tragedy Strikes In the minutes and hours following a traumatic event, victims and survivors often feel hopeless, confused, and in emotional shock. A TIP volunteer is a citizen, just like you, who has undergone extensive training to be called in by emergency services personnel. The TIP volunteer will respond within minutes and after a quick briefing, will provide immediate and temporary emotional and practical support until the persons involved in the crisis are able to depend on other family members, friends, neighbors, or others. ]